Price
- The price is confirmed before work starts. You approve it first.
- Listed prices are labour per unit. Parts and materials are quoted separately.
- No deposit. You pay after the job is done.
- Repair diagnosis is Rp65K and comes off the bill if you approve the repair.
Warranty
- Cleaning — 14 days. Free re-clean if the problem returns.
- Repair — 30 days on labour, 3 months on replaced parts.
- Installation — 12 months on the installation work.
- The warranty is confirmed in writing when the job is finished.
What the warranty does not cover
- Faults caused by someone else working on the unit afterwards.
- Damage from power surges, flooding or physical impact.
- A unit already beyond repair, where we said so before starting.
Booking and cancellation
- Bookings are made over WhatsApp on +62 823 2254 0001.
- Cancel or move a slot free of charge before the technician sets off.
- After-hours and emergency call-outs carry a Rp125K surcharge, stated before booking.
Who you are contracting with
PT Tom Marvolo Riddle Group, Jl. Merta Sari, Kerobokan, Badung, Bali 80361. Working hours 10:00 – 18:00 WITA.